Your cancellation right

For most standard goods bought online, UK consumer rules generally give consumers a 14-day period to cancel after the goods come into their physical possession, subject to legal exceptions.

How to request a return

Contact KAIZO using the customer contact details shown on the website and include your order number. We will explain where and how the item should be returned.

Faulty or incorrect items

If an item arrives faulty, damaged or materially different from what was ordered, contact KAIZO promptly. Your statutory consumer rights are not affected by this policy.

Returned items

Please keep items safe while deciding whether to return them. Where the law allows a reduction in value for unnecessary handling, this may be taken into account.

Personalised items

Where a product is genuinely personalised or made to the customer’s specifications, the normal cancellation right may be excluded by law. This does not remove rights that apply when the item is faulty or otherwise does not meet the contract.